Privacy Policy
Last updated: 27 August 2026
1. Who We Are
The Professional Locksmiths Ltd is responsible for the personal information we process in connection with our locksmith services and this website.
You can contact us at:
The Professional Locksmiths Ltd
Company number: 16208161
Telephone: 01352 870470
Email: leon@theprofessionallocksmithsltd.co.uk
Registered office: 3rd Floor, 86–90 Paul Street, London, England, EC2A 4NE
2. Personal Information We Collect
The information we collect depends on how you contact us and the service you require.
This may include:
Your name
Your home, service or billing address
Your telephone number
Your email address
Details of your enquiry, locksmith problem or service request
Information needed to confirm that you are authorised to request access to, or work at, a property
Quotes, invoices, payment records and service history
Photographs of locks, doors, windows or completed work where these are needed to diagnose, document or evidence a job
Information you provide when communicating with us by telephone, email, messaging services or social media
We may also collect limited technical information when you use our website, such as:
IP address
Browser and device information
Pages viewed
Website usage information
Cookie and analytics information
We do not normally seek to collect special category personal data.
Where you ask us to provide locksmith services, certain information may be necessary to take steps at your request or to provide the service you have asked for.
This can include your contact details, the property or service address, details of the work required and, where appropriate, information needed to confirm that you are authorised to request access.
You are not generally under a statutory obligation to provide this information. However, if you do not provide information we reasonably need, we may be unable to provide a quotation, attend the job, confirm your authority to request access or carry out the requested service.
3. Information We May Receive From Other People
Sometimes a locksmith job is arranged by somebody other than the person at the property.
For example, we may receive contact details, property details or job information from a landlord, letting agent, property manager, business, housing provider or another organisation arranging work.
We only use this information for the purpose for which it has been provided and other legitimate business or legal purposes explained in this policy.
4. How We Use Personal Information
We use personal information to:
Respond to enquiries
Provide quotations
Arrange and attend locksmith jobs
Communicate about appointments and work being carried out
Diagnose and complete locksmith and door related work
Confirm that a person is authorised to request access where appropriate
Issue invoices and receipts
Take and record payments
Provide customer support and deal with follow up queries
Deal with complaints, warranties or disputes
Keep appropriate accounting, insurance and business records
Protect our business and customers from fraud or misuse
Improve our services and website
Send marketing communications where we have the appropriate permission to do so
5. Our Lawful Bases for Using Personal Information
We process personal information under one or more of the following lawful bases.
Contract
We use information where it is necessary to respond to a request, provide a quotation, arrange work or provide locksmith services.
Legal obligation
We may need to keep or use information to meet tax, accounting, regulatory or other legal requirements.
Legitimate interests
We may use information where it is reasonably necessary to operate and protect our business, provide customer support, keep appropriate job records, prevent fraud, deal with disputes and improve our services.
We consider the impact on your privacy before relying on legitimate interests.
Consent
Where consent is required, for example for certain marketing communications or non essential website technologies, you can withdraw that consent at any time.
6. Who We Share Personal Information With
We do not sell personal information.
Where necessary, information may be shared with organisations that help us operate our business, including:
Website hosting and technology providers
Email and communication providers
Payment processing providers
Accounting and bookkeeping providers
Analytics and website service providers
Insurers and professional advisers
Other service providers acting on our behalf
Government bodies, regulators, law enforcement agencies or courts where disclosure is required by law
We only share information where there is a legitimate reason to do so and only the information reasonably necessary for that purpose.
7. International Data Transfers
Some of the technology and service providers we use may process personal information outside the United Kingdom.
Where this involves a restricted transfer of personal information, we take reasonable steps to ensure that the transfer is covered by an appropriate legal mechanism under UK data protection law.
This may include relying on UK adequacy regulations, approved safeguards or another permitted transfer mechanism where applicable.
You can contact us using the details in Section 1 if you would like more information about the safeguards used for international transfers.
8. How Long We Keep Personal Information
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, or where we need to retain it for legal, accounting, insurance or dispute resolution purposes.
The period will depend on the type of information and why we hold it.
In general:
Enquiry information is kept for as long as reasonably necessary to respond to the enquiry and deal with any follow up.
Job records, photographs and customer communications are kept for as long as reasonably necessary for service history, warranty, insurance or dispute resolution purposes.
Invoices, payment records and other accounting information may be retained for at least six years where required for tax and accounting purposes.
Marketing information is kept until consent is withdrawn, the person opts out, or we no longer have a legitimate reason to retain it.
We periodically review the information we hold and delete or securely dispose of information that is no longer required.
9. Cookies and Website Analytics
Our website uses cookies and similar technologies.
Some are necessary for the website to operate correctly. Others may be used for analytics, website functionality or third party services.
We use Google Analytics 4 to help us understand how visitors use the website. Google Tag Manager may also be used to manage website tags and analytics technologies.
These services may process technical information such as:
IP address
Browser and device information
Pages visited
How visitors interact with the website
Approximate location derived from technical data
Where consent is required, you can manage your choices for non essential cookies and similar technologies through the website's privacy settings.
You can review or change those choices at any time using the privacy settings available on the website.
10. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is limited to people and service providers who reasonably need it for legitimate business purposes.
Where appropriate, we use security measures such as password protection, access controls and secure systems provided by our technology and service providers.
Although no method of storing or transmitting information can be guaranteed to be completely secure, we take reasonable steps to protect the personal information we hold.
11. Your Data Protection Rights
Depending on the circumstances and the lawful basis being used, you may have the following rights in relation to your personal information:
The right of access
You can ask us for a copy of the personal information we hold about you.
The right to rectification
You can ask us to correct personal information that is inaccurate or complete information that is incomplete.
The right to erasure
You can ask us to delete your personal information in certain circumstances.
The right to restrict processing
You can ask us to restrict how we use your personal information in certain circumstances.
The right to data portability
Where this right applies, you can ask us to provide certain personal information in a structured, commonly used and machine readable format, or to transfer it to another organisation where technically feasible.
The right to object
You can object to certain uses of your personal information, including processing based on legitimate interests and direct marketing.
Rights relating to automated decision making
You have rights in relation to certain decisions made solely by automated means that produce legal or similarly significant effects.
We do not currently use personal information to make solely automated decisions of this kind.
You can exercise your rights by contacting us using the details in Section 1.
These rights do not apply in every circumstance, and exemptions may apply under UK data protection law.
12. Your Right to Object and Direct Marketing
You have the right to object to certain processing of your personal information where we rely on legitimate interests.
You also have the right to object at any time to the use of your personal information for direct marketing.
If you object to direct marketing, we will stop using your personal information for that purpose.
You can exercise this right by contacting us using the details in Section 1.
13. Withdrawing Consent
Where we rely on your consent to use personal information, you can withdraw that consent at any time.
Withdrawing consent does not affect the lawfulness of any processing carried out before consent was withdrawn.
You can withdraw consent by contacting us using the details in Section 1.
Where consent relates to non essential cookies or similar website technologies, you can also change your choices using the privacy settings available on the website.
14. Complaints
If you have concerns about how we use your personal information, please contact us first using the details in Section 1 so that we have the opportunity to address the issue.
You also have the right to make a complaint to the Information Commissioner's Office if you are unhappy with how your personal information has been handled.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Further information about making a complaint is available on the Information Commissioner's Office website.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or how we use personal information.
When we make changes, we will update the “Last updated” date at the top of this page.
The latest version of this Privacy Policy will always be published on this website.