Privacy Policy

Data Controller

Leon Bates

Collected Personal Data

We collect different types of personal data depending on how you interact with us:

a) Information you provide directly

Full name

Address (service address, billing address)

Email address

Phone number

Details of your locksmith issue or service request

Payment information (card details are not stored by us; processed securely via third-party payment providers)

b) Technical & website data

IP address

Browser type and device information

Pages visited and time spent on the website

Cookies and tracking technologies (see Section 9)

c) Information we receive during a job

Photos of locks/doors (only when necessary and with your consent)

Invoice and service history

Security-related information you voluntarily provide

We do not collect sensitive personal data unless required for security purposes.

3. How We Use Your Personal Data

We use your data for:

✅ Providing locksmith services

Processing service requests

Attending call-outs

Providing quotes

Communication about your job

Delivering invoices and receipts

✅ Operations & Customer Support

Updating you on service times

Handling complaints or follow-ups

Sending warranty or service documentation

✅ Legal & Security Purposes

Fraud prevention

Meeting legal obligations

Insurance and record-keeping

✅ Marketing (optional)

We may send occasional updates or offers only if you have consented.
You can opt out at any time.

Purpose of collecting data

We collect personal data so we can:

Provide locksmith services and respond to enquiries

Manage bookings, communication and payments

Maintain records for legal and insurance purposes

Improve website performance and customer experience

Offer optional marketing updates (only with your consent)

✅ Legal Basis for Processing Personal Data

We process your personal data under the following legal bases:

1. Contract

We need your information to provide locksmith services, respond to enquiries, attend call-outs, send quotes, and issue invoices.

2. Legitimate Interests

We use your data to improve our services, manage our business operations, maintain security, and provide customer support.

3. Legal Obligations

We keep certain records for tax, insurance, safety and regulatory requirements.

4. Consent

We only use your information for marketing purposes if you have given clear permission.
You can withdraw your consent at any time.